Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by FBA Ungating, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 13 years old.
By selecting a product or service, you agree to pay FBA Ungating the one-time fees indicated upon ordering the service, there are no recurring fees that will be charged as it’s a one time fee. (additional payment terms may be included in other communications should you request additional services).
You must follow our instructions and coaching through the process including to but not limited to example invoices, seller description, denial feedback and other account related factors that may arise during the ungating process.
If you don’t follow through with the process and coaching that we have proven to work then we are under no obligation to give any type of refund as we don’t have direct access to your account and therefore can’t make changes or submissions on your behalf as we are a coaching/consulting service. Any alteration of example documents that we provide also makes you in-eligible for a refund as this circumvents our proven process.
Additionally in order to qualify for a refund you must prove to us through “screenshots” or other means that you were not able to get ungated using our coaching services or other information that we have provided.
Prior to ordering our services we encourage you to try getting “ungated” on your own, Amazon category & sub-category approvals sometimes are in an “auto approval” status depending on your account history, sales and other proprietary factors so we encourage you to verify that the account category or sub-category that you want to sell in is not already “auto-approved”.
If after you purchase our services and your account does in fact get “auto-approved” you are NOT entitled to a refund as we have already begun our coaching services with you and some materials will have been delivered by way of E-mail. We have no way of knowing when or if a category or sub-category will be in an “auto approve” status at any given time.
|We will not refund if your Amazon account’s health or metrics are the reason of your denial and/or the ability to submit an application. Please review your metric prior to paying for our service as we have zero control over your Amazon sellers account status.|
|We will not refund for paid services if the client has a sudden case of “buyers remorse” after purchasing our service.|
|If we have provided assistance to you (or your company) and have not heard from you in weeks, or even more than a month, we will then consider your ungating a “success“. As a company we work with all clients on a “one-on-one basis” from start to finish. Replying to us weeks later stating there was issues with your application will not be tolerated. We expect reasonable reply times from our clients as you would from us regarding our service. At such times, no refunds will be granted due to communication negligence on the client’s behalf. We can’t continue to assist client’s without proper communication from both parties.|
|After receipt of payment from a client we will request specific Amazon seller account information in order to assist you properly. We expect that all information provided be exact and accurate by the client. To add, this information should not change during the application process unless approved by our team. The constant changing of account names, mailing address’, countries, or not wishing to follow our ungating procedures will result in no refunds being issued due to neglect. We expect precise information from each client in order to properly assist in the fastest manner possible.|
|We are not responsible for the rendering of our services should Amazon changes their “category/directory structure layout” or determine that your recent category approval (we assisted with) has been suddenly revoked. This includes examples such as, but not limited to: account suspension issues, ASIN issues, brand gated issues, neglectful seller account management, or lack of or no sales activity in that certain category once approved. We do not control Amazon nor an Amazon sellers account once approved with our services.|
|Amazon continues to change their “category/directory structure layout” as well as have unforeseen “glitches” or “auto approvals” in some categories. A lot of these auto approvals are based on multiple factors from account history, sales volume, etc. Not all sellers are equal by any means. To add, the outcome for each seller can’t be predicted unless by trial and error in attempting the service purchased. Meaning if a client pays for our service(s) and the approval process is found to be “easier” this does not mean the client is entitled to a refund as we have began a service in which was paid and delivered to the client. Please keep this in mind when purchasing our services.|
|With subcategories a client may find one or multiple category approvals needed in order to sell a particular product. Should a product you wish to sell be categorized by multiple subcategories (imposed by Amazon) please understand that this does not mean we will ungate every sub-category required for the same cost of service.|
|Please be advised that once a payment is made we will send the client our initial welcome email. This email will provide instructions on how to proceed as well as request your account seller information. Without this we CAN NOT begin your service(s).|
|If you paid for a category/subcategory ungating service and were approved please know that there may future restrictions based on the product in which you wish to sell. Some of these may include: ASIN, Brand, hazmat, frustration free packaging, etc. Please know these restrictions are imposed by either the brand label or Amazon. Assistance with these restrictions ARE NOT part of our service or the category approval process offered. These are additional restrictions a seller must pass before they may sell a specific product. If we assisted you with your category approval and you were approved please know that these additional restrictions do not entitle you to a REFUND! Each restriction is a separate process and are NEVER included with our service(s).|
|Should a client purchase a service from us and it is determined that they do not need our service after the fact our service was provided please know there will be If you are unsure what you need please simply ask us so there is no confusion later during the process.|
By ordering this service you are hereby in agreement this these terms
A “chargeback” occurs when a customer disputes a credit card charge. A fraudulent chargeback occurs when a customer attempts to dispute a charge for merchandise that they have knowingly purchased and have returned for a refund.
Attempting to dispute a valid credit card charge is fraudulent and is illegal in most states.FBA Ungating., does not tolerate chargeback fraud, and we follow the following procedure when this takes place:
1. If you attempt to dispute or deny a valid charge, we will first contact you directly, because many disputed charges occur as a result of the customer not recognizing our charge on their statement, such as a situation where an employee used a corporate card to purchase our training and an accounts payable manager doesn’t recognize the charge. You will have ten (10) calendar days to reverse your dispute upon receipt of our letter.
2. We will immediately begin the process of fighting your chargeback, using all available information including a correct AVS (address verification service) and card security code match on your order, proof-of-delivery of our product to your address, copies of any and all emails and support tickets you have sent us, proof-of-use of digital products, and a search of the web and your social media accounts for any mention that you have purchased our product(s). We experience over a 90% chargeback win rate using these methods. Be aware that your bank may charge you additional fees if you lose your dispute.
If your chargeback appears to be so-called “Friendly Fraud” – an attempt on your part to defraud us and abuse the chargeback process to obtain our product(s) and services for free, we may file a police report with your local law enforcement agencies, along with a report to the FBI’s IC3 Internet Crimes Unit, which announced in December, 2014 that they believe over 92% of all credit card chargebacks in the US to be so-called “friendly fraud” and that they are now prosecuting consumers who attempt such chargebacks.
3. Your account will be turned over to a collection agency, which will initiate collection activities as well as report your account as delinquent to all of the major credit bureaus. In addition to our U.S. collection agency, we also contract with collection agencies abroad.
4. If you still do not resolve the situation by either reversing the dispute or reimbursing us for the amount disputed plus our bank fees, we reserve the right file a civil lawsuit against you for the amount disputed, for bank fees related to the chargeback, for additional damages for the harm your chargeback causes to our merchant credit record, and for punitive damages as the courts do not take credit card fraud lightly.